Exchanges & Returns

HOW TO MAKE A RETURN

In case you want to return an item (within 10 days from the date you receive it), please e-mail to flashingdiaries@gmail.com which will indicate the order code. Once we receive your email we will inform you with the details of return and the address that you will return it. Then, once we receive and accept your return, we will contact you to confirm the receipt of your return.

You are responsible for the return of the package and the cost of return shipping. It would be better to send the package by registered mail or courier. Flashing Diaries e-shop is not responsible for any extra charges for return. Flashing Diaries e-shop is not responsible for any loss. We would like you to understand that we accept only products purchased from our Flashing Diaries e-shop and they should be in perfect condition.

RESTRICTIONS

Returns are only accepted if the products you wish to return are in the same condition as you received them, along with your retail receipt or invoice. Please ensure that the returned items are clean (no deodorant, perfume or make-up stains), unworn and unwashed. All shoes should be tried on a soft carpeted surface so that the soles are not damaged. Swimwear should be tried on over underwear, without removing the protective adhesive strip.

MANAGE RETURNS

If for any reason you are not satisfied with your purchase, the products can be returned within 10 days of the date of receipt of the order and you can ONLY change the item, with another item who has the same or bigger price. No credit balance or a refund accepted.

  • CHANGE OF PRODUCT

Products can be changed with any available size or type at the same price as your purchase or bigger than that. If you wish to change a product purchased from Flashing Diaries e-shop of another size or color, please contact us by e-mail at flashingdiaries@gmail.com.